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SMS Opt‑In Policy for
Building Assure PBC (BAPBC)

BAPBC uses SMS (Short Message Service, also known as Text Messaging) to provide immediate notifications to its customers of conditions requiring attention. This service is optional, and customers who want it need to request access or Opt in to receive SMS on their mobile phones. This page describes our policy for Opting In and Opting Out of this service.

On this page

This site is owned and operated by BAPBC. Please direct any questions or comments you have concerning the site or this policy to webmaster@buildingassure.com.

BAPBC’s mailing address is:

BAPBC Customer Correspondence
60 Thoreau St, Suite 222, Concord, MA 01742

Overview

By opting in to receive SMS notifications from BAPBC, you agree to receive text messages related to your account, service updates, alerts, and other relevant information. These messages are sent through a toll‑free number using Twilio’s messaging platform.

How Customers Opt In

Customers may opt in to receive SMS messages in any of the following ways:

  • Website Form: Checking the SMS consent box when submitting a form on our website.
  • Account Registration: Providing a mobile number and selecting SMS notifications during account setup.
  • Service Request: Requesting SMS updates when scheduling or managing services.
  • Text-In Opt-In: Texting a keyword such as START, JOIN, or YES to our toll‑free number.

By opting in, you confirm that you are the owner or authorized user of the mobile number provided.

Message Frequency

Message frequency varies based on your interactions with BAPBC, but may include:

  • Appointment reminders
  • Service updates
  • Account notifications
  • System alerts

  • Support communications

You will not receive marketing messages unless you separately opt in to marketing communications.

Opt-Out Instructions

You may opt out of SMS notifications at any time by replying:

  • STOP – to stop all messages

  • UNSUBSCRIBE, CANCEL, QUIT, or END – also accepted

After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again.

Help & Support

For help, reply:

  • HELP

Or contact us directly at:

  • Email: support@buildingassure.com

  • Phone: (617) 219-9757

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan. Carriers are not liable for delayed or undelivered messages.

Privacy

We respect your privacy. Your phone number and personal information will never be sold or shared with third parties for marketing purposes. For more details, see our full Privacy Policy: Privacy Policy – Building Assure PBC

Eligibility

You must be:

  • At least 18 years old

  • The authorized user of the mobile number provided

Supported Carriers

Major U.S. carriers support SMS delivery, but delivery is not guaranteed and may vary by carrier.