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Building Assure PBC (BAPBC)
Privacy Policy and Disclaimer

Protecting the privacy of information about our electric and water customers, business partners and employees has always been an important part of how BAPBC does business. This Privacy Policy and Disclaimer explains our policies regarding how we manage customers’ information. Please check this page periodically for updates.

On this page

This site is owned and operated by BAPBC. Please direct any questions or comments you have concerning the site or this policy to

BAPBC’s mailing address is:

BAPBC Customer Correspondence
60 Thoreau St, Suite 222, Concord, MA 01742

Protection of your privacy

As described below, BAPBC does not collect personal information from visitors to its website, except for information you intentionally provide that is necessary to do business with BAPBC through the website. BAPBC takes steps to secure from misappropriation the information that you do provide, and carefully controls data gathering so that information collected to assist in improving customer experience on the website is not identified with individual users.

Information protection

BAPBC strives to use industry-standard practices to protect personal information from loss, misuse, alteration, and destruction. These practices include a combination of technical, operational, and managerial controls. Security mechanisms in place include, but are not limited to, firewalls, network monitoring, and encryption to protect certain sensitive transmissions of information.

BAPBC also uses measures to enhance the security of its assets, such as analyzing account activity for fraudulent or otherwise suspicious behavior. BAPBC does not provide credit or customer asset monitoring services.

No security system is fail-safe, and BAPBC cannot guarantee information will never be obtained by unauthorized persons. Customers, business partners, and employees should protect the confidentiality of information such as an account number, Social Security number, email address, and password. Furthermore, customers, business partners, and employees should be aware of “phishing” attempts to steal personal information. BAPBC will not at any time initiate a request for your account password, Social Security number, or bank information via email.

Information we collect

BAPBC only collects the necessary information it requires to conduct business. The information collected will depend on the business relationship with BAPBC. Examples of information collected include:

  • Name
  • Mailing or service address
  • Social Security number or Tax ID
  • Usage data gathered from the sensors
  • Payment information
  • Telephone number
  • Email address

At any time, you may opt out of providing such information. However, by doing so, we may not be able to provide you with the services or options which you have requested. Unless you have cookies “turned off” on your computer, when you visit, your computer creates a cookie that is stored in its temporary memory. These cookies are not retained after you close your browser, and this information does not identify you personally. Our servers can collect data from temporary cookies that tell us certain information about your visit during that session. Examples of information collected include:

  • the date and time you access our site;
  • the pages you visit;
  • the type of browser and operating system used to access our site;
  • the address of the referring website, if you arrived at BAPBC’s site from another website; and
  • the Internet domain (.com, .edu, .gov, etc.) and IP address from which you access our site (an IP address is a number that is automatically assigned to your computer whenever you are on the Internet).

This information is collected so we can compile and analyze usage data to help us make more useful to visitors. Because we do not collect personally identifiable information (PII) about your online activities over time, “do not track” signals transmitted from web browsers do not apply to the site, and we do not alter any of our data collection and use practices upon receipt of such a signal.

We also use cookies on some online forms. These cookies allow information in those form fields to be retained on your computer for your convenience, so the fields remain populated, saving you from having to retype the information the next time you return to those pages.

How does BAPBC use information?

BAPBC uses the information collected to administer accounts and enhance customer service. Examples include:

  • Fulfill customers’ requests for products and services
  • Generate billing statements
  • Offer programs and services that may help lower energy usage
  • Support and improve our services and operations
  • Provide safe and reliable services
  • Research
  • Marketing

Does BAPBC share information?

BAPBC may provide certain customer information to its contractors and vendors for billing, remittance, research, customer service, marketing and related BAPBC purposes.

BAPBC personnel are prohibited from all other uses of customers’ information. BAPBC will not sell or provide personal customer, employee or vendor information to third parties for commercial benefit.

BAPBC will never ask for your account password, Social Security number or bank information by mail.

In accordance with state law, BAPBC will not release Customer-specific information to third parties unless any of the following apply:

  • The information is reasonably required for legitimate account collection activities or credit analysis activities, or when such information aids in providing safe and reliable service to the Customer.
  • The Customer specifically authorizes in advance the release of such information in writing.
  • By court order or otherwise legally required.

Email and digital newsletters

Messages sent via electronic mail (email) to email addresses listed on this site should not be considered a secure means to send personal information. Information transmitted to BAPBC via email is not secure and will not be treated as confidential.

The email address you give to us is stored in a secure database and will not be sold to any entity outside of BAPBC. However, it may be used by BAPBC for promotional or research purposes. The opportunity to opt-out will be provided for any such communication sent by BAPBC.

BAPBC may use feedback or input provided by visitors to this site for any purpose without compensating the contributor.


BAPBC does not warrant the accuracy, completeness, timeliness, noninfringement, merchantability, suitability or fitness for a particular purpose of the information and materials made available through this site.

To the maximum extent permitted by applicable law, in no event shall BAPBC be liable for any special, indirect, incidental or consequential damages whatsoever arising out of or resulting from (i) the use of, or inability to use, data, documents or information made available on this site or other Web sites linked to this site, or (ii) content errors, omissions or infringing material, including without limitation lost profits, damages for loss of goodwill, work stoppage, computer failure or malfunction or any and all other damages or losses, even if BAPBC is advised of the possibility thereof and regardless of the legal or equitable theory (contract, tort or otherwise) upon which the claim is based.

BAPBC may make improvements and/or changes to any product(s) or service(s) described on this site at any time. BAPBC does not guarantee that any product or service described on this site will be continuously available. The information on this site is periodically updated.

The documents and related graphics published on this site could include typographical errors or technical inaccuracies.

Revocation of access authorization

BAPBC reserves the right to revoke any or all access and use authorizations granted to site visitors.